Checkout Terms



We are committed to protecting your privacy. Personal information is collected when you contact us, conduct business with us, buy our products, etc. This includes but is not limited to your name, address, telephone number, email address, etc. This information is collected for our own use and will not be distributed freely nor sold to any third party.
Online Security
Your connection with all parts of our website is protected with an industry standard digital certificate. Just hover your mouse over the lock icon at the bottom of the page to confirm the validity.
Credit Card Data
No credit card data is collected or stored by our company. All credit card transactions are processed by our secure payment gateway Paypal.
Delivery Times (Custom Surfboards)
Design, shaping, and glassing of your custom Makara surfboard takes approximately 21 to 25 days to complete and will usually ship within one working day of completion of the board.
Delivery Times (All Other Goods)
We will process your order as soon as possible after receiving payment. Normally this means within 1 working day. If we receive your order before 14:00 HKT, then it will usually ship the same day except in unusual circumstances like the dude who normally ships stuff called in sick or there is an awesome swell.
Import Duties, Taxes, Etc.
Import duties, taxes, etc. of the destination country are the responsibility of the receiver. We will ensure your package has sufficient documentation for clearing customs in your country, but our shipping fees do not include any import duties, taxes, processing fees, etc. of your country of import.
Stock Out
If you have the rough luck of submitting your order just as stock for an item hits out of inventory, we’ll let you know.
Although we try to be perfect, sometimes things go wrong in manufacturing. We check all our goods before we ship them, but of course something might get missed. After all we are human. Anyway, we are happy to take a return or exchange for a manufacturing defect. Just let us know.
The images, text, video, graphics, and other awesome stuff found on the MAKARA website are owned by MAKARA or third party licensors to MAKARA and are protected under international copyright laws. Copying, reproducing, modifying, distributing, publicly displaying, etc. without our permission is not just uncool, it is against the law. So, don’t do it. As we expect people to respect our intellectual property rights, we also respect the rights of others. If you feel we have in some way infringed upon your intellectual property rights, please let us know.
Limitation of Damages
The Internet is an awesome place and is certainly the invention of the millennium…after MAKARA surfboards that is…but, we can’t be held and in no event will we nor our employees be held responsible or liable for any damages or injury resulting from the use of our website and communications and information contained within this website. This includes but is not limited to personal loss or personal injury whether direct, special, incidental, or consequential damages including but not limited to damages for loss of business profits, business interruption, loss of business information, etc. arising directly or indirectly from the use of or failure to use this website and communications. Cruising this website, using information contained within, and using information contained within our communications is at your own full risk. So don’t go diving off your board unless you know what is below the surface! And if you read/see some cool trick in a video, image, etc. on our website and try to copy it, well whatever happens is your responsibility. You are the master of your own universe and we can’t be held responsible for your actions. But, we are happy to put your story on the Internet!
Risk of Surfing
Like everything in life, surfing can be a dangerous activity if done the wrong way. It is important you surf smart, you surf with others, you know where you are surfing, etc. Watch for rips, sharks, and other sharp or stingy things that can hurt you and others in the water. Don’t cause trouble, don’t be a dick, and always respect others. Use of our products like our surfboards are at your own risk and we cannot be held responsible for your actions through the use of our products.
Future Contact
From time to time we might get in touch with you outside our regular communications about our products, suggestions, feedback, etc. By submitting your information online through our website, purchasing/registering our products, completing our contact forms, etc. you authorise us to contact you when we feel we need to. But don’t worry, we won’t be spamming you!
Link to us please! We need you! But, please do it in a positive manner.
We might change the words here from time to time, but because it is so difficult to inform the whole world every time we do it, sorry but we reserve the right to do it without your prior notification.